One key component of security operations and its efficiency regarding service delivery is documentation. This area directly and indirectly impacted by documentation and its contents are not only protecting information deemed proprietary; the documentation generated can be used in civil and criminal court proceedings. Therefore we must assure its accuracy and thoroughness for recalling incidents and abnormalities that impact operations of the department, division, and/or organization as a whole. A point of emphasis to note, in order for security operations to be a vital component of business operations, processes directed toward problem resolution must be redirected from the reactive methodology often observed, to cultivating and fostering a proactive philosophy in all aspects of conceptualization, planning, training and implementation. This point of emphasis is especially vital in the area of documentation.